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Frequently Asked Questions

Common questions about ProtonVPN answered

How to download and install ProtonVPN?▼
  1. Visit proton vpn official download page cn.protonxx.com.cn/en/download/
  2. Select your device platform (Windows/macOS/Linux/iOS/Android)
  3. Click download button to get the client installer for your platform
  4. Double-click the downloaded installation file and follow the installation wizard
  5. After installation, launch the ProtonVPN application
  6. Register an account with email or log in with existing account to start using
What are the limitations of ProtonVPN free version?▼
  1. Free version supports 1 device connection at a time
  2. Access to Netherlands, Japan, and US server nodes
  3. Free version has unlimited traffic, no bandwidth limits
  4. Connection speed is medium priority, may be slower during peak hours
  5. Does not support Secure Core and Tor over VPN advanced features
  6. Upgrade to Plus or Visionary plan for more features
Does ProtonVPN log user data?▼
  1. ProtonVPN maintains a strict zero-logs policy, this is the company's core commitment
  2. Does not record any user browsing history or accessed content
  3. Does not record connection timestamps or session duration
  4. Does not record user's real IP address or assigned connection IP
  5. Privacy policy has been verified by independent third-party audit
  6. Swiss headquarters not subject to EU data retention directives
Which devices does ProtonVPN support?▼
  1. Windows: Supports Windows 10/11 systems, provides 64-bit client
  2. macOS: Supports macOS 10.13 and above
  3. Linux: Provides support for Ubuntu, Debian, Fedora, Arch distributions
  4. iOS: Supports iPhone and iPad, requires iOS 14.0 or above
  5. Android: Supports phones and tablets, requires Android 8.0 or above
  6. Router: Provides OpenVPN configuration tutorials, supports ASUS, Netgear brands
How is ProtonVPN connection speed?▼
  1. Uses next-generation WireGuard protocol, speeds up to 50% faster than OpenVPN
  2. 5000+ global server nodes, intelligent optimal route selection
  3. Core node latency under 30ms, Asia region average latency 40-60ms
  4. Plus users can access dedicated high-speed servers with higher bandwidth
  5. Supports UDP protocol passthrough, smoother for gaming and video streaming
  6. Actual speed affected by local network, server load and other factors
How does ProtonVPN ensure privacy security?▼
  1. Uses AES-256 bit encryption algorithm, same security level as government agencies
  2. Built-in DNS leak protection, all DNS requests transmitted through encrypted tunnel
  3. Automatic Kill Switch function, immediately cuts network connection when VPN disconnects
  4. Headquartered in Switzerland, protected by Swiss Federal Privacy Act
  5. Supports Tor over VPN, dual anonymous protection for online privacy
  6. Secure Core function enhances privacy protection through multi-hop routing

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